Last Wednesday 29th March in the afternoon I was driving two friends, who were visiting from Manchester, from my home in Haslingfield to Grantchester. An insecure dustbin rolled out of a drive towards the road and caught my passenger side mirror. The glass did not break but the outer cover flew off and all the internal wires seemed to have come utterly adrift.
Since my recent move from London to Haslingfield I always get petrol at your garage which I find to be convenient, friendly and helpful. So, when this incident occurred, I decided to drive slowly to Barton, with one of my friends hanging on to the mirror and throw myself on the mercy of your service department..
I could not have been more delighted and relieved at the outcome of this decision. Having explained the dilemma to the welcoming gentleman at the reception desk, he called for assistance and Gary appeared immediately, as if by magic. Gary inspected the damage and very patiently and expertly put the whole thing back together again, checking and double-checking that the entire unit was restored and working correctly. As I have walking problems, I asked Gary if he would mind going to check the cost at the office. He came back with the amazing news that there would be no charge and they were happy to help.
This was such a rapid response, level of service, professional approach, pride in doing this tricky and important job and then not even charging, that I thought I would write and thank you and your excellent colleagues for your help and assistance just when it was needed and for making no fuss about it. Thanks, especially, to Gary for the exemplary and friendly way he fixed the damaged mirror and its unit, all of which continues to work perfectly after its misadventure.
Your garage must be one in a million!
Kind regards and warmest thanks,
Just wanted to say a massive thank you for your help with collecting and delivering vehicles this week especially Shaun.
We had some very demanding customers with regarding timings and you guys made sure this went without issue.
Some very happy customers with the whole process so a big thanks for making this happen so smoothly.
I just thought I should tell you that I LOVE my little VW Up! Driving is a new -- and much more enjoyable -- experience now. I am so grateful to you for making all that business happen.
Thank you so much for the paintwork on my BMW and the excellent customer service by James.
Will definitely be sending our car to your garage for servicing etc in future.
Superb drive back to Hinckley made big smiles all the way..the car drove like a dream sharp and precise and as the miles went on it just got better.
Sat smug as a bug in a rug surrounded by a superb interior was a real joy..the dash board looks amassing and sets the car off a dream..many admiring looks and a guy in Burbage stooped as I parked and enthused about the car..
It turned out I knew him some 30+ years ago as was a colleague at a factory I worked at..he had not aged as well as the Elan...
I must say a personal thanks to David for an outstanding result and the hard work he put in..the final seal of approval was Rob who gave the Elan the thumbs up and was impressed.. other than the Porsche he has found fault with all the cars I have brought back so indeed a testiment to David's work.
If you could pass this along with my personal thanks I would appreciate.
All the very best
Following the success of the recent dinner and dance to celebrate 25 years of Stevenage Community Trust, I wanted to pass on our sincere thanks to you for providing an auction prize for the event. We have received many positive comments and were thrilled that, thanks to the tremendous support of everyone who contributed, over £25,000 was raised! These funds will be used to support on ongoing grants giving programme helping local people in need.
Once again, many thanks for your continued support which is much appreciated by everyone here at the Trust.
Finally, you can view a video of the event at https://www.youtube.com/watch?v=gB7nYslJ2WM
Thank so much for the Range over the weekend. It was lovely to drive & thankfully big enough for all the tennis bags and clothes!!
Would it be possible to send me an electronic receipt for the hire as I have misplaced the receipt & now trying to do expenses!!
Have a great Christmas & New Year.
If we can't find a car in Cyprus soon, we may be after some help to ship one out there.
Thank you again for always being so helpful & kind towards us.
All the best,
Many thanks for the use of the Aston Martin last weekend! The car is fabulous and so smooth. Drove great on the motorways and the narrow roads of Dorset. My husband had an excellent birthday, he enjoyed driving the car so much! Many thanks again.
I just wanted to drop you a line to thank you for the excellent service you & your team provided this weekend.
In truth, I didn't know what to expect from the jeep....well I wasn't disappointed, it was in excellent condition & beyond anything I could have wished/hoped for. I got used to it within a very short space of time & all the tips you gave were very helpful.
The route you suggested was excellent, along with the maps you supplied & restaurant recommendations, ensuring we saw the best of the local countryside whilst enjoying the Jeep. The accommodation you suggested was top notch too...adding to the birthday weekend treat.
Please pass my thanks on to your team, both the guy who did the paperwork on Saturday, to Shaun who met us on Sunday to take the jeep back. The service we received was exemplary.
Should anyone ever wish to rent a Willys Jeep, I will certainly recommend they speak to you....also if we ever choose to rent a classic in the Cambridgeshire area again, you will be our first port of call
Thank you for a fabulous weekend